A: Simply download the free SnowJob App from the Apple App Store or on Google Play. Once you have downloaded the App be sure to complete all of the steps in the Provider Registration process. You can register through a Google account or Facebook account or you can create an email account. You will then be asked if you would like to receive services or if you would like to provide services. Once you confirm that you would like to provide service you will be contacted by a SnowJob representative who will review quality standards, your availability, equipment to be used and verify the information you have provided.
A: Once you are approved as a provider it will be up to you to decide how much to charge based on the customer requests that are sent to you. Customers will indicate the size of their driveway and surface finish. All providers have the opportunity to submit a bid on jobs in their job cue. Once you submit your bid it cannot be changed and it will be up to the customer to select the bid they prefer. If your bid is selected you will be required to upload a photo upon completion of the job. You will be paid 80 percent of the cost of the job and 20 percent will be retained by SnowJob for administrative costs, including facilitating and coordinating jobs, data analytics, advertising and ensuring customer and provider support services are available.
A: You will be paid weekly for work completed in the previous week. To be paid, you must submit a photo to SnowJob for each job upon completion. Funds will be directly deposited into your bank account. It is your obligation to ensure that all banking information provided to SnowJob is accurate.
A: It will be up to the customer to accept your bid. The customer will select from a list of available bids and if your bid is accepted the job will appear in your job cue. You will have 3 hours to complete the job unless it is a scheduled request.
A: If you bid on a job and do not complete it, you are required to upload a photo. For example, the photo must show that the customer did not size the driveway properly, or that there was an obstruction in the driveway and the work could not be completed. If you choose to cancel the job without uploading a photo, you will be charged 30% of the value of the job. If this happens multiple times, you will be removed from using the App. It is essential that if you bid on a job, and that job is accepted by a customer, that you complete the job within 3 hours.
A: Each job usually has a more suitable location for snow. Please ensure you take a positive customer service approach and put the snow where you would want it, if it was your home. Also please ensure you review the note section in the job request to ensure you follow any additional instructions. You will have access to all information in the customer request prior to submitting a bid.
A: If an on-demand request is made, you will be required to complete the job and submit a photo to SnowJob within 3 hours of the customer accepting your bid. Please ensure that you review the customer request thoroughly, as well as the note section of the request to ensure you follow any additional instructions. You will have access to all information in the customer request prior to submitting a bid.
A: If a customer does not provide accurate information with regard to driveway size or there are obstructions that may prevent snow clearing or there is any other issue that makes it unreasonable to complete the job, you may reject the request even after the customer has accepted your bid. You will not be paid for any cancelled job.
A: Yes. You may be removed from the App for various reasons such as,
customer complaints, failing to complete jobs, poor workmanship, or for breach of the Provider Code of Conduct.
A: Yes. Once the job is complete, the customer will have the opportunity to provide a rating out of 5 stars. Ratings will be displayed for customers and will assist us in maintaining high quality service providers.
A: If you have any concerns, comments or questions please contact customer service at: firstname.lastname@example.org